Skip to main content
This guide walks you through how to invite people to your Kinship team—whether it’s one new colleague or a full list of emails. You’ll learn how to add users, handle common issues, and manage any pending invites along the way.

​
What you’ll need

Before you begin:
  • You must be an Administrator or above.
  • You’ll need each person’s work email address.
Deactivated users cannot be invited. If someone was previously removed from the team, you’ll need to reactivate them first.

​
1. Open the Invite dialog

Open the user menu in the top-right corner of the web app and select “Invite people to…” You’ll see a dialog where you can add one or more email addresses. User menu showing an option to invite users

​
2. Add email addresses

You can type or paste in as many emails as you like.
  • Use any of these separators: space, comma, semicolon, or line break.
  • After each email, press Space, Enter, or type a comma. Each one will convert into a small gray “chip”.
  • Once you have at least one valid chip, the Invite button at the bottom will become active.
Invite dialog with email chips and active Invite button

​
3. Clean up duplicates

If any of the addresses are already part of your team, Kinship will show a hint. Click Remove duplicates to clear those addresses from the list. Duplicate hint with “Remove duplicates” action

​
4. Send the invites

Once you’ve got a clean list of email chips, click Invite. Each person will receive an email invite to join your team.
  • For non-SSO teams, this includes a secure sign-up link.
  • For SSO teams, the link simply directs users to your team’s homepage. They’ll still need to be present in your identity provider to access the team.

​
5. Track and manage invites

You can review all pending invitations by going to: Team → Browse Invitations → See All From here you can:
  • Resend invites if someone didn’t get it
  • Revoke invites (as long as they haven’t been accepted yet)
  • Send installation help to help users get started
Pending invitations list with Resend/Revoke actions
Once an invite is accepted, it can’t be revoked.
If needed, you can deactivate the user.

​
7. Change their role

All new users are assigned the Team Member role by default.
If you want to change their role (e.g. make them an Admin), wait until they’ve accepted and set up their profile. Then go to the Team tab, click the More menu button menu button next to their name, and choose Change role. Learn more in How to change a user’s role.

​
Troubleshooting

ProblemWhat to check
Invite button stays disabledMake sure each email has turned into a chip.
”Existing member” warningClick Remove duplicates and try again. If you are still seeing the warning, double check that the user has not been deactivated int he past. If needed, reactivate the user instead.

​
Learn more